I purchased a TV on sale on 12/05/2020 for $2000 and cancelled it the next day. I received confirmation by phone and email that the cancellation was made. The email confirming the cancellation assured me I would not be charged for the product. Fast forward to 12/17. I received a knock on the door and there stands a delivery person with the TV I cancelled. I refused the order and the delivery person informed it would be sent back to Dell. Even worse, I found out they charged me for the order back on the day I cancelled the order. When I called Dell Customer Care (and then to the Customer Service manager, all they did was apologize for their error and advise that it will take up to 15 business days for the funds to be returned to me. They refused to process the return of the monies earlier.... really? Dell is punishing me for they error and holding my money hostage? What a joke. I will never purchase an expensive product from them online ever. Think twice before ordering from Dell.