I am writing to you out sheer and total frustration. I have a new (45 days old) Dell Inspiron laptop. Inspiron 7300 2n1, Service Tag GDFN***, Express service code: 35640852***. I paid $693.00 for it last month. I just spent THREE DAYS, several hours each call/chat, with Dell techs trying to repair my computer. I’m sure you can access those records but, in a nutshell, my new laptop is worthless and three different techs spending hours with me missing my job to assist, have been unable to fix the problem. I have requested but not received escalation to Level Two. What I want at this point is one of two things: Dell can send me a NEW computer (not refurbished or used) or Dell can refund the purchase price. Those are the only two options I will accept. I will wait seven days for your response, and am prepared to take every action I can starting with a complaint to the BBB, posting reviews, and even small claims court if I have to. I have been patient and allowed Dell three opportunities to repair this issue while I missed time off work to assist the techs in diagnosing and trying to repair my Inspiron which has been unusable for four days. My old Toshiba Chromebook worked perfectly and I wish I had never bought this Dell.