Laptop under waranty - purchased in Ireland. Developed 'Black' screen syndrome likely due to incompatible 'updates'. Rang Dell so-called customer support (3 times) on January 28, 2020. Spoke to personnel in (probably) India. Each staff member referred me to so-called 'Service'. Service immediately cut me off with advice to contact them when they are available (no advice as to when that might be - sounds like never??), and with cheery goodbye and dialtone. And this despite my advising Customer Services representative ov what my dead end experience had previously been with rep number 1 😥