They are just hopeless ! I ordered an AIO computer. The screen was too dark I informed them I wanted to send it back as nothing could be do! Only had it 3 days. Not good enough 20 hours on the phone with tech team taking over computer. No can't fix it ! Asked if now you will take it back. NO! Sent a technician out changed screen here for 5 hours Then they took it back Technician said it’s a problem with AIO the screens are not good. Ordered separates the monitor I wanted they told me there was a cheaper one but same quality? How can that be ? Oh it can't when it arrived no built in speakers !!! {We wanted an AIO as stuck for space} It arrived in 3 day.. Fabulous BUT no computer!! We are 10 days on since I bought this. It was next day delivery!! and they still have not delivered it. As I don’t have an invoice number { they don’t send you until they ship} you can’t track the delivery. No compensation. No apology. No computer. I have bought 15 - 17 computers over the years from Dell always been fabulous service what has happened to this company ??