I went to dell.com and ordered a computer. I got sent tracking information and saw that it went to someone in Maine while my Georgia address was clear as day on the order. I reached out to someone at Dell immediately, they created a case and assured me they'd get back with me in 24 to 48 hours. That did not happen. Six days went by, I called again they created another case and assured that they would get back to me in 24 to 48 hours. Guess what?That did not happen. Another 5 days went by, I called them up and just decided to get a refund at this point. I was put on hold for an hour while they tried to get permission from two departments to give me a refund and then they hung up on me. So then I called again I was on the phone for another hour and 15 minutes and they told me they would expedite a refund. I was told it would take 10 to 15 business days for a refund. How is that expedited? I still have no computer and no refund . While they were very quick to charge my credit card, they have been incredibly slow to refund my money. At this point, I seriously wonder if I will ever get a refund. I will never ever ever order from Dell or purchase any kind of Dell product at all. They are absolutely pathetic, and if you look on the internet there are many other people who have had similar experiences. Stay away from anything Dell!!!!!