Bought an optiplex and monitor for my business. After a week I learned from my IT guy I didn't need it so called Dell to return, which is within the one month window. Of course when you purchase from Dell you will speak with American customer service. If you return you must speak with someone in India....a truly despicable way to do business in my opinion. They sent a call tag to pick up which did happen but 17 business days later still no refund. Called India again and the guy put me on endless hold never to return. I finally had to have my credit card customer service agent put the money back on my card. Had they promptly refunded my money and had American customer service I would have probably bought from Dell again. Now I will NEVER buy from Dell again!! I advise everyone to do same as have since learned they are known for this scammy behavior.