If I could award zero stars - I would. I spent ages choosing a laptop - certain key features required (but the only way to find out if they are included is to go into the detailed specification of each laptop). Then, as I need it as soon as is practical - my choice was swayed by the shipping date (3-5 days obviously being preferable to 25-30 days). For what I want - the website suggests I want the extended battery option - except it's impossible to order that on the website. So I endured the most hopeless automated defence system and phoned in - and I get a quote - with a 3-4 week delivery time. Their website leaves out (probably deliberately - they hope people won't actually notice the ridiculously long actual delivery time when they order) what is probably by far the most important information when it comes to when you'll get your laptop. Then the excuses start - that's how long shipping from the US or China takes - which I suppose it would if they were employing Chinese people on bicycles to deliver them personally. Also the 3-5 business days it takes to even ship is based on the level of customisation (such as the larger battery) I wanted. Except that turns out to be a lie, because if I decide to skip that to get faster shipping - it will still take 3-5 business days to get someone to pick the box off the shelf and ship it. Useless. Utterly useless.