received my what was supposed to be a brand new m17 r4, a 4 grand laptop received scratched, and there is a dent in the inner exhaust vent I contacted the support and first they offered me a repair!! they offered to replace the scratched parts but indeed I refused, so they offered a replacement. What bothered me the most is telling me this happened because of a shipping problem so they put the blame on the carrier, this really drove me nuts! shipping will not cause inner metal vent dent without touching the outer plastic chassis, also will not cause these 0.5-1mm tiny scratch I asked to escalate to a supervisor, they assured me that this is a brand new one not refurbished but could be a manufacturing defect due to which it was delivered with scratches and dents. I do not understand how something like this can happen with a 4k$ laptop, where is dell quality control?! They are supposed to send a replacement in 2 weeks Moreover, I do not understand how DELL even ship laptops without requiring signature as a proof of delivery. I found my 4k$ laptop left by front door, how ridiculous!! Noticed that the price dropped on my laptop, spent hours on CS chatting and speaking, explaining that I am just asking to apply dell's price guarantee policy: https://www.dell.com/en-us/shop/price-match-guarantee/cp/price-match-guarantee One CS agent told me return the old product, cancel the replacement, and order a new one, how funny! After long time spent with different agents, finally they submitted a request to get a credit for the price difference and promised to get a confirmation within 24 hours, guess what, no confirmation received chatted today with another agent for like an hour and he promised to submit another request. I wonder how dell hire their CS agents?, did you ever teach them that they CANNOT break their promises to customers. Do you really care about your customers?!! DELL CS guys are not well trained. I bet DELL hires low cost agents just to reduce cost. They do not care about their customer satisfaction by any mean. Am I paying 4000$ to get a defective product then wasting my time with CS??? The funny thing, when the line disconnects or when there is a distortion in the call they tell you we are working from home, funny!!!! this is not my problem, if you work from home make sure your infrastructure allow this!!!! Thank you DELL for the poorest experience in my life