If you want to try the worst customer service over the phone experience, I highly recommend Dell. Their phone chatting attitude, talking script is 9/10. Trying to ignore client, push client around 10/10. Solving problem, 2/10. Passionate to help customer 1/10. Here is my true story. My online order got cancelled, called the next day, explain to the first (1) rep, gave all the relate info, wait for their 5 mins background check. Sent me to second (2) rep, gave all the relate info, wait for their 5 mins background check, said was verify issue, should talk to verify department. Sent me to third (3) rep, gave all the relate info, wait for their 5 mins background check, said need to talk to verify department, this is not the verify department. Sent me to the fourth (4) rep, gave all the relate info, wait for their 5 mins background check, after another 5mins check, verify again, said address verify now, should be able to place order. Sent me to the fifth (5) rep, gave all the relate info, wait for their 5 mins background check, explained was being verified, this rep then just pushed me to another rep without saying good buy. Sent me to the sixth (6) rep, first thing she ask me is what do you want to purchase over the phone... she knew nothing about what happened. It had been 1 hour on the phone now, have to back to work. I have to do the order another time. Placed the order online again online at dell, guess what? My order being cancelled again right away. So it seem like I have to spend another hour if I really really like dell, and must only place the order through dell. Other wise what do you think? The most time wasting online shopping experience. Dell manager, if you see this, and if the management care, you may still have chance to fix your issue. Other wise I don’t see you stand any chance in the future. The name will be disappear very soon, sooner than you thought.