We bought 3 laptops as a business customer via the official dell website at a discounted price. A few days later, we noticed that the amount taken from our bank account was £817.88 more than we paid via the website. When we tried to call Dell customer service, we were told that there was no discount on that day and we have to prove otherwise, even when the discount was still on offer at the time of the call. Then we asked to cancel our order as laptops were not dispatched yet, and we were unhappy to pay the full amount but were told that we couldn't do so as a business customer. Such nonsense we never heard before. Laptops arrived a month later. Despite the number of times we tried to sort the problem, we met total resistance and denial from the dell side. As a result, we paid a price of 4 laptops for only 3. Save your time and money and buy from someone else.
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