If I could give zero I would. Dell are a very unpleasant unreasonable company to be avoided like the plague. I purchased a laptop for £1100 from them which I discussed with a "sales assistant". I asked for a 14" screen minimum. It arrived and was 12". I am told AFTER THE EVENT that screens are measured DIAGONALLY being a user and not knowing the way this is done I feel that it would be prudent to discuss that with a potential customer so they are aware. Anyway they now point blank refuse to refund me or accept a return as their small print explains they apparently do not give refunds to business customers. So be aware that if you buy from them it's at your risk all staff are reading from a script from a call centre in India and no one is willing to help. A company that deserve to go bankrupt in my view. Disgusting way to treat customers. I am now taking steps to resolve this through my credit card company. What a petty, nasty attitude and waste of time and energy.