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Abhiroop Santra
Had purchased a Dell XPS 15 9570 back in 2018 during launch. Paid over USD 3500 for it from Dell US and they shipped it to me in Abu Dhabi, UAE. After 3 years of moderate use, on August 27, 2018, one fine morning, the laptop will no longer even power on. Have tried holding down power button for 8 seconds and other solutions provided online by other customers, but still no luck. I am unable to contact Dell and their website says they cannot provide international support. So am I just supposed to throw such an expensive laptop away after merely 3 years of use? Why even sell a product in some country if you are not going to provide any support there and customers need to reach out to US for all support. I would have rated this company 0/5 stars if that was an option.
3 years ago
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Dell has a 1.2 average rating from 1,036 reviews

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