I'ved sent my Dell laptop 17.3" Inspiron 5657 for an out of warranty repair. What was returned to me was an obviously a totally different laptop which nevertheless broke in less than 2 months of very light usage, due to their lousy repair. When I enquired why my laptop was changed differently, customer service were in total denial although the change of a laptop was so apparent. So, when the said laptop broke again, due to a very poor processor replacement done by the lousy Dell's repair service team upon return, there and then I only found ot that my original 17.3" Inspiron i7 5657, was very shrewdly exchanged with a 13" Inspiron 5391 model. I discovered this through a different service tag number. I will never ever trust these Dell repair service team based n Coventry. They will do magic with your laptop from surreptitiously exchanging a good condition and workable processor and or other high-end chips or cards with recondition and very slow replacement product. People, pls be wary of this scammers.