Wow! The worst company I have ever dealt with! Bought a new Inspiron 15 on 26/8/21. Within 7 days the laptop started playing up; windows search bar disabled, screen frozen etc. Spent 6 hours with tech support trying to fix it. Instructed to use various cmd commands, asked by DELL to watch various how to style YouTube videos, finally Instructed to factory reset and reinstall Windows OS. By this time the laptop was blue screened and wouldn’t even boot. Directed to DELL support OS recovery. Tried everything. They then requested that I watch YouTube videos on resetting the BIOS chip!!! This is 1 week old laptop and I am being told to watch YouTube videos on how to totally reset it! They refused to take it back after 1 week! Long story short. After 3 hours on the telephone being passed between customer service (‘service’…what a joke) and tech support in a loop they finally agreed to collect it. 48 hours later no confirmation email. Nothing. Another hour on the phone being passed between tech support and customer services again in a loop and no resolution. They denied that they had agreed to take the laptop back and the ref number provided by the previous agent meant nothing to them! Anyway I have now instigated Barclaycard to charge back DELL to recover the money to my account. Advice…listen to these negative reviews and do yourself a favour and avoid DELL. Scandalous shoddy company nothing short of a big CON!!! Total FRAUD!!!