Login
Start Free Trial Are you a business?? Click Here
Ron D
I purchased a Dell Precision 7750 Laptop on the Dell.com Website on June 6, 2020. The computer arrived on June 26, 2020. The computer in question worked fine until Dell released a BIOS update that throttled the CPU down to 0.8 Ghz. I contacted Dell Pro Support about this and they instructed me to restore an older BIOS to correct the problem. I did as instructed (dell support walked me through the process) this appeared to fix the problem until I booted the system the next day, it then went into a loop of upgrading and downgrading the BIOS. Dell sent service techs. To repair the system but it was too no avail. The Pro Support department determined a replacement system was required. The order for the system was placed on Aug 8, 2021 went into production on Aug 20, 2021 and shipped on Aug 27, 2021, I have still not received the system it is Sept 30, 2021. I was informed yesterday I was told by the rep was going to file for a replacement system. This would be ridiculous as one has already been filed for and approved and built and have to wait another 2 to 3 months for the system.
3 years ago
Read Dell Reviews
Dell has a 1.2 average rating from 1,036 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial