Dell has been lying to me for 2 weeks now on where my laptop is. They kept on telling me it shipped from Canada, next it shipped from Chicago.. now after a week of their answer being it shipped from Chicago, they now tell me it shipped from Asia, its already almost 2 weeks late on its delivery let along get offloaded off a cargo ship. Ill be lucky to get it by spring. Ill be cancelling my order with Paypal and filing a formal complaint with the BBB. No one ever buy from Dell or Alienware!!! They lie and mislead their customers at every chance they get just to get you to go away.