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4 Motherboards For The SAME Problem
I have had my Dell Inspiron 7373 2-in-1 laptop since 2017. The laptop is lightning fast performance-wise (Intel Core i5 8th Gen, 128 SSD, 8GB RAM). My main complaint is that they have replaced FOUR motherboards in addition to the one that came with the unit for the same exact problem. So FIVE motherboards in total in 4 years. The problem starts with trying to put the laptop in "sleep" mode. It goes into sleep, but you cannot bring it back out of sleep. The button and keyboard light up, but it never comes awake (the screen stays totally black and off). One has to hold down the power button and turn it off then turn back on. Eventually, the problem extends to turning the laptop on from being completely shut off. You press the power button and the button lights up and so does the keyboard, but it does not power up. The screen stays black and off. One has to hold the power button down for several seconds to shut it back down. It will take 3-4 tries before the laptop finally boots up. When these issues start to happen, they are consistent and not just a once-in-a-while glitch. After 3.5 - 4 hours online with a Dell tech support rep, each time it ends with them sending a tech out to replace the motherboard and it will work for a while. Not too long after it starts doing it again. These motherboards may be manufactured incorrectly/defective as the issues will reappear within months. My other complaint is that I am also on my fourth OEM battery. The battery lasts under a year and by that time will old hold LESS than one hour of juice. I treat my battery well by charging it to 100% then disconnecting the power supply after it is charged until it gets down to less than 20%. No, I do not leave the charger plugged in, but they always want to blame that for the embarrassing short battery life. I do not think I will purchase another Dell, which is unfortunate as I have made numerous Dell purchases (notebooks and desktops) for over 20 years (since the late 1990s).
2 years ago
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