My new Dell laptop stopped working(Processor fan) Within the one year warranty. Dell had me mail the computer to them for repair. I took pictures of the computer Prior to sending it to Dell, Packaged it properly, And sent it for repair. The computer was damaged Whenever at Dell. They attempted to charge me for the new damage!, but thankfully I had pictures/proof of sending it in properly with no outer damage. Dell attempted to repair the fan. Whenever it came back, the fan still did not work. I did attempt to call and tell them the computer felt hot, however they stated that laptops normally do this. At that time the warranty ran out. I am still receiving error messages about the same processing fan. Dell refuses to continue to work on the processing fan which they "repaired" prior to the warranty ending. They want to charge me over a $180 just for a second processing fan repair. I do not think that they repaired it in the 1st place. All of the people I speak with are from a different country and they do not have American values. They do not take pride in their work and they do not want to make things right with the customer. My laptop was under warranty and the 1st repair by Dell should have been enough.