I bought a Dell Inspiron 5406 2 in 1 laptop in September 2021. Since receiving it it was faulty, it didn't always turn on, various recovery screens came up, it said it didn't recognise devices etc. Then one day it started flashing various coloured screens. I took photos and video of all of this and had lengthy discussions with Technical Support who failed to resolve it and were very incompetent. I asked Dell to repair it as it had gone past 30 days and they kept saying they had arranged collection through UPS but no one ever collected it. This went on for weeks. Eventually it was collected in December and then returned with the motherboard having been replaced. Switch it on and every time I did so it was asking for the BitLocker 48 digit key. It would also not start up first time when I tried pressing the power key. I contacted Dell to ask for a full refund as they had failed to repair it. I got passed around for an hour only to be told a manager would call me back, of course this never happened more lies from Dell. They said they don't refund after 30 days at which point I said I believe they have to under the Consumer Rights Act 2015. They said Dell don't do this but gave no explanation as to why they did not operate within consumer law. So, now left with a laptop which isn't fit for purpose, £680 out of pocket and minefield in terms of trying to get my money back. I will however pursue all avenues as it is a lot to lose. Dell computers have always been good for me but would not recommend them to anyone now!