I had high hopes when I upgraded to a Dell laptop for school and work purposes. BIG MISTAKE!!! My $200 laptop from Target worked better than this computer ever did and lasted longer. This laptop will randomly shut down completely, but I thought nothing of it until there was a bitlocker screen put on it when I restarted my computer. After an entire week of trying to figure out the problem and find the passcode for it, there was no passcode to be found. When contacting Dell support service, they stated I would have to pay $99 for the support team to "try" to fix the issue. I ended up having to wipe out my computer and perform a manufacturer reboot. Now, when trying to download pictures and videos off of my phone to backup, the computer freezes and shuts down. I have only had this computer for a year, and I will never purchase a Dell computer ever again, I should have done better research and left Dell in the past.