I brought an XPS 15 9570 WITH the highest configuration, cost me almost 3,000, also I brought the highest warranty dell has called‎ premium support plus, which expires 14th of March 2023, on the 10th of January 2022, my laptop has a blue screen, I called for help the tech said take your laptop to a local shop to your data, I asked how, I let someone take it a part to get to the hard drive , if anything happens, it will cause void my warranty, she said yes, so I asked what is my option, she said format your laptop, and install fresh windows, I said ok, she keeps telling me what to do, but the laptop keep coming with a blue screen, no way to do anything, at the end she said they will send a tech to my location to replace it, next day, I did not see anyone until 01/21/2022, I had been calling dell every day 2 time a day, I stay on the phone for almost 45 hours try to get someone to help me , all that I get from the supervisor is hope tomorrow someone call you from the tech filed and come to replace your hard drive , when I asked why dell did not honor the warranty sold to me , answer is buy mistake we canceled your case , but we open other one ,A week ago ,still waiting and calling dell no one give me an answer ,today I called the tech failed what all that delay, they email me back saying ,dell cancelled my 2 opening cases , I did call again asking to speak with supervisor ,they said ,NO, you wait until someone calling you, when, he said when the tech want so never ever again from dell