I purchased a Dell Inspiron 5000 last year and have had nothing but problems with it. Thankfully I purchased the premium support package. I have been on the phone with technical support for hours at a time, the record is 4 hours. In addition to the phone calls they sent a technician out here twice. The 1st time the technician replaced the memory card. Last week I continued to have problems and Dell said they wanted me to send in the computer to them for diagnostics. They estimated the process to be 5 days. I can’t be without my computer for 5 days, especially since I am an accountant and this is my busy season. They sent another technician who replaced the solid state hard drive and the motherboard. Everything was fine for a couple of days until the computer started shutting down and showing an error message with a blue background and : ( symbol. Today the computer shut down again and showed the same error message. I called customer support and they again offered to do diagnostics if I send the computer in which would take 5 days. Again I told them that I cannot be without a computer for 5 days. I’m an accountant and it’s tax season. They said they are going to send yet another technician out to replace the memory. This could take 2-3 business days so that’s more loss of productivity and money. Between the time I lost because my computer has been down, my time on the phone with customer support, customer support’s time, the technician’s time and the cost of the parts, it would have been a LOT cheaper if they just replaced the computer. You don’t have to be an accountant to figure that out. They said they couldn’t do that but ultimately agreed to do so if I still have problems after the 3rd technician replaces the memory card. Who knows if that will correct the ongoing problems. It could work when the technician is here and stop working once he or she leaves. On top of all of that my track pad does not work and the ”num lock,” button sometimes shuts itself off. I have never had such issues with a computer. The people in customer support have been very nice and have worked hard to try to correct the problem but the computer is a lemon. I have had HP and Apple computers and have never had any problems with them. I have lost a lot of time, productivity and money and Dell’s solution is not customer oriented. Who at Dell is going to pay me for my lost productivity? I don’t want another technician to come out and replace parts and I really don’t want random people in my house. Dell should show some good faith and just replace the computer already, including the customer support package. There are lemon laws for cars. There should be one for situations like this. My experience with my Dell computer has been very frustrating, to say the least.