Very bad customer support. shipped out the package on 1/27 to Fedex and it is not an express. Due to the snow storm, the package was not updated with the status, DELL always said it is delivered. Transferred me here and there and no one answer my question. Cannot get update from Fedex because it is a ground delivery. Not allowing me to cancel the order because it is shipped. Finally the package arrived NJ and it said the delivery date was 2/8, then it is not delivered. on 2/9 I received the notification from Fedex that DELL has recalled the package and Fedex is returning the package to the shipper. DELL does not know why and I have been waiting since 1/28 , no laptop to use, no cancellation, no refund, no status, no update. no one follow up. none. And now nothing I can do and to order the laptop from another vendor. I will never purchase DELL again.