I've been an enterprise customer of Dell's for over 15 years and an IT professional for over 20 years. While I'll continue plying my trade in technology, I will never work with Dell again, and I'll be steering my clients to other technology providers. If you're short on time and shorter on patience, the bottom line is this: no matter how much you spend with Dell, their service and warranties are absolutely worthless. Moreover, if you rely on Dell equipment for your job, company, or livelihood, you're playing with fire. Because when that equipment fails, Dell will focus on their bottom line rather than show integrity by supporting their paying customers. I spent nearly $3,500 on a high-end workstation and almost an additional $600 on Dell's elite, premium, Next-Business Day warranty... And when my workstation (which was less than a year old) broke, rather than repair it in a timely fashion, Dell gave me excuses and then took more than two weeks. I had to spend $2,500 to purchase a completely new machine from Apple to get back up and running and lost an entire week's worth of productivity along the way. The total loss in revenue was over $11,000. When I attempted to hold Dell's feet to the fire about their Next-Business Day "warranty" the first thing out of the Dell rep's mouth was a quote from the fine print saying effectively that: "we don't have to honor the warranty due to parts availability." That's cute. Even more interesting is that I could track the part, and it had to be shipped from overseas. The part in question was simply an incredibly basic fan pump component. The fact that Dell is happy to sell a $600 warranty and then not stock even essential repair components is obscene. AND the fact that they are shipping critical repair parts from overseas means: they don't care about enterprise customers, regular customers, or their level of service. I know, I know, this sounds like the ranting of a crazy man. I totally get it. So I went ahead and attached a couple of pictures. My advice to anyone who reads this: Cancel your Dell contracts. Never buy their equipment. Absolutely do not waste your money on their warranties. There are tons of system-builders out there who can outperform Dell. Try one of them and save yourself a lot of lost income, frustration, and prevent a few migraines along the way.