I purchased a Dell XPS 13 March of 2019 and have had nothing but issues with my computer ever since. Originally I found the computer that I wanted to purchase (on Dells website), while laying in bed, but my credit card was in my wallet across the room, so I added the item to my cart and went to purchase it first thing the next morning. Well of course when I woke up and checked my cart, the item was no longer available at the price it was listed at when I added it to my cart. Now 6.5 hours later the price had increased $250. There were no signs of this being a sale and no timers showing that the price would change in x amount of time. Purely a bait and switch play by Dell. Second it took several weeks before the computer was actually shipped and arrived. Third issue was that the charger broke two weeks after I started using the computer, while having absolutely zero trauma, zero bends, zero force placed upon the charger. The USB C connector head was not soldered properly and while unplugging the charger, the connector stayed in the laptops charging port, while the wires came unplugged. It took many calls and several weeks of waiting for me to get a new charger cord from Dell. The computer itself worked fine, it was not nearly as snappy as I had expected but it was fine. Of course weeks before the warranty was to expire, I started to receive hundreds of emails from Dell about purchasing a new extended warranty. It got so bad that I had to create an email folder specifically for Dell emails and had to turn off notifications. Of course within weeks of the warranty ending, my laptop battery went. The computer was 13 months old and the battery could not hold a charge (without being plugged in) for more than 15 minutes. The entire reason I upgraded my previous laptop was due to the sub par battery life (which is still about 60 minutes (on a 6 year old laptop). My new 13 month old XPS could hold a charge for a quarter of the horrible battery length of my 6 year old Asus. The laptop does not have any useful ports and Dell did not/does not have an adapter/dock in stock that works with the XPS 13 (6 month wait). I had to purchase a third party usb c adapter to attach an external hard drive (as the hard drive space is terribly limited on the XPS 13), to add a monitor or any peripheral devices. Of course when I attach the 3rd party adapter my XPS 13 says there is a power surge and the devices are malfunctioning. All of those issue made me truly regret my purchase but fast forward to today and I have upgraded to Windows 11. Now the barely snappy enough XPS 13 is very sluggish. Add to the misery, I attempted to use several new Windows 11 features only for a pop-up to say that my XPS does not meet the minimum system requirements. Primarily the 4gigs of ram on the XPS 13 cannot support the new windows 11 functions. Again this wouldn't be a huge issue as upgrading the ram is not too cumbersome or expensive, but of course, Dell solders the ram to the motherboard, thus making it impossible to upgrade. 4gigs of ram is more than enough ram for my computing needs as this is primarily a work, web browsing and a school (hw) computer, but for it to not meet the minimum system requirements for Windows 11 is absolutely ridiculous. I generally keep my electronic devices for as long as possible and maybe I'm the strange one, but I'd expect a $1,000+ laptop to not be obsolete in two years, and I'd expect the battery to last/hold a charge for more than 15 mins, for more than one year. The shoddy quality, terrible customer service, annoying marketing and the long shipping wait times, have ensured that I will never purchase another Dell product.