My experiences with Dell over the last couple months have lead me to decide to ween myself off Dell for good. I know this for sure….it definitely seems like Dell has become a little underhanded with their tactics and processes. And it’s extremely disappointing. I will elaborate on this: Just recently, I ordered a new Alienware X15 laptop from their website and customized it to my specifications. It was supposed to be shipped on January 25th, with a delivery date of January 28th, 2022. I saw that it was not shipped on January 25th, so I called Dell customer service. I was told by a lady that rest assured, it will be delivered on the 28th as promised. She kept saying, “Don’t worry, Ma’am, it will be there on the 28th”. On January 27th, I got an email from Dell that my order was delayed and it will now arrive around February 11th, instead. This email came a few hours after I had called Dell Cust Serv, and was told don’t worry, it will arrive by the 28th. I called Dell again and they said there was a delay in getting some of the parts for my laptop and that is what caused the delay. I asked them why they didn’t just tell me that the first time I called. Why did they lie to me and say it was STILL going to arrive on January 28th. You see, this is why I’m having a huge problem with Dell right now. They didn’t used to be this way! They are telling their reps to tell people dishonest things to get them off the phone. And BTW, they would NOT let me cancel the order. I wanted to cancel it and just go to Best Buy and buy a laptop there at that point. They said they could not cancel my order. They said I would have to just refuse delivery when the laptop came. Seriously! You can’t just cancel my order? Again….deceptive!! that’s not even the entire account, buy I need to move on to the other issue. Dell advertises that they do “Trade-Ins” on your used laptops. So I decided to trade in my Alienware R15 M3 that I was replacing with the new X15 that I had just ordered. I went through the Trade-In process and was told it would take about a week to get the credit. It took almost a MONTH, people!!! Not only that, but I was told I would get $397 for my trade in. That was ok; I could have sold it on eBay or Craigslist for around $500 to $600, but that’s ok. I didn’t have to worry about having to meet people for the transaction, etc…. When they FINALLY issued me the trade-in credit, it was more than $100 less than what I was supposed to get. Their reason? The laptop had scratches on it and it lowered the value of my trade-in. What??? My laptop had not seen more than 15 hours of time on it, PLUS it was covered in a vinyl skin ALL AROUND it, the entire time I had it. The girl and guy at the Fed Ex place when I shipped it thought it was a brand new laptop. They commented on how there was NOT ONE scratch on it and it looked perfect. So, Dell found a way to give me less that what I was quoted, even though my R15 was in the most immaculate condition. If I knew they were going to do this, I would have kept the laptop and a back-up or sold it for $500 or $600. AGAIN… UNDERHANDED! I am so furious with Dell right now. People have to know what they are doing. Have you tried leaving a review on Dell.com? Do you wonder why you CAN’T leave a review? Now you know…they do not want new customers knowing how terrible they’ve become. Shame on you, Dell! Shame on you!