I wish I could attach all the customer service records to this review... Honestly, one of the worst companies I've ever had to deal with and probably the worst experience I've ever had ordering products online. Billing periods start at shipping date/invoice, which means you're paying for a product you probably don't have, and, as we know in this day and age, shipping can take forever. They offer to rectify issues by removing minimal $ amounts from original purchase, but then "forget" to add the discounts afterwards. Right now, I've had the back cover of a computer for over 4 weeks, but they can't tell me where the actual computer is or when it will arrive. Am I still paying for it though? Has the billing period already started? You bet! Was flat-out lied to by multiple agents that either give you incorrect information or blame others, because obviously it's the shipping companies fault that a shipping label was created without the product even being in Canada.. They've missed so many deadlines it's unbelievable and they don't "investigate" or update the info until contacted by the customer. Then they forget to contact the customer after saying they'll open an "investigation" and that it's been upgraded to "priority", so you end up calling them about missed customer service calls too. My shipments estimated arrival is still in 2021 as far their call service is concerned and when I heard that I literally laughed out loud. Not in a good way. When you do contact them, good luck getting a helpful response, as they just give you the run around. Unreal that this is a billion $ company and shame on them for treating their clients this way. Although, looking at the review scores I guess buying from them essentially means you're an idiot. Word of advice, when buying anything from Dell, make sure you keep all records and correspondence in writing. Also, if you order something on Black Friday, just expect it by next Black Friday. That way you won't be disappointed. That said, go buy a computer at an in-person store and get anything but a Dell product. I'm sure your life will be better for it.