On Feb 2nd I bought a laptop from Dell’s website for my training classes. On their website, there was a 2-day express delivery deal for free. My laptop was supposed to be delivered on Feb 4th. However, on Feb 3rd I received an email from Dell informing me that my order has been delayed and the delivery date has been updated to Feb 11th. I had to go on a trip from Feb 10th to Feb 14th, so I was not able to pick up my laptop and my laptop would have been placed in front of my door. So, I called Dell customer service on Feb 4th asking if I can put a hold on my order so it can be delivered sometime after Feb 14th, and I was told that is not possible but they can change the shipping address for me if I want to. I requested a change of address so I can pick up the laptop while I was on my trip. I gave the new shipping address, and I was told that I need to call them again on Feb 10th (the shipping day) so they can verify the change of address. On Feb 10th I called the customer service again and I was told everything is fine and my request is in their system, and I do not need to do anything and I should receive my laptop at the new address I provided them with. After a few hours, I received another email from Dell that my order has been delayed again, and now the new delivery date is Feb 14th! Also on Feb 11th in the morning, I received an email from FedEx that my package is picked up and scheduled for delivery on Feb 14th. I checked the address, and it was not updated! So I called customer service again asking why the address is not updated. They told me my package is not shipped yet so there is no need to be worried about and the address is updated on the system. However, after 2 hours I received another email from FedEx that my package has been shipped. I checked the shipping address, and it was not updated again and the package was going to my home address. I called customer service again asking why the address is not updated. I am not home, and no one can pick up my laptop. Who is responsible if something happens to the laptop while I am out of town? Again they try to get rid of me by saying no worries! Your address is updated! There is a case specialist assigned to your case. Everything has been taken care of and so on. I was also told it will take some time for FedEx to show the changes made. Since they told me that for sure I will get my laptop by Feb 14th I changed my ticket to Feb 15th to make sure I have my laptop with me and I had to buy a more expensive flight because of this change. On Feb 13th I checked the status of my package and the delivery date was 14th however the address was still my home address. I tried to contact customer service but it was Sunday and no one pick up the phone! I was not even able to hold my package in a FedEx location. I was too distressed that my package will be left in front of my door while I am gone. The laptop could have been stolen or damaged because of the bad weather. I called them on 14th and I told them what was going on!!! I asked why my laptop has shipped to my home address after all these headaches you guys gave me during these past days. And interestingly after a few hours, someone called me saying she is calling me to verify my new address so they can ship it to the new address today (they want to ship it on 14th saying you get the laptop on 15th). I was like are you joking with me right now? I am going home on Feb 15th and you want to change the address now? I did everything I was asked to do by the agents so there is no excuse for you guys to make. She told me she is not responsible of what happened to this case and she can connect me to an agent. Of course, the call was cut off for two times and no one followed up after that. This was my first and last experience with Dell. I had to be on phone with them for several hours, had to buy a more expensive ticket because of them, had to postpone my training classes because of all these delays and more importantly be distressed during the whole trip. I had to ask my colleague to drive for 40 miles to pick up my laptop during working hours!!! I was not compensated at all by the company, and they did not even apologize properly or follow up with my case after putting me in this situation. Do not waste your time and money on Dell products.