I purchased a Dell Inspiron laptop through their website in Oct 2021. After 6 weeks, the touchpad stopped working in that it become unresponsive and did not appear in the computer's devices. The issue could not be resolved through the troubleshooting suggested by the IT contact. I had to purchase an accessory mouse (from Dell) in order to attempt the troubleshooting. The accessory mouse also stopped working by disconnecting at random. After shutting the computer off for 2 days and then powering it on, did the touchpad function again; but only temporarily. This has been a recurring problem that has not been resolved through IT, troubleshooting, updates, or software installations. Additionally, Dell has refused to repair, replace, or refund the broken computer. After months of tedious communications, a Dell representative wrote this in their latest email: "Kindly understand Dell’s objective is to provide a Reliable and Quality product and services." In the next line, they wrote this: "I would also like to reiterate that system is an electronic item which is prone to failure and cannot be guaranteed for its functionality", contradicting his statement one sentence prior. Dell scammed me by selling me a broken laptop that is not consistent with the product that was advertised. Dell is blatantly deceiving unwitting consumers who are expecting a functional product for what they paid. Additionally, Dell has ignored all request for a comprehensive data report and deletion per federal and state laws. They have been holding my personal information hostage and are distributing it against my consent. The quality of the product (being literal garbage), communications, and refusal to comply with consumer privacy laws is unacceptable and has cost me more than what I initially paid for the broken laptop. I work remotely and rely 100% on my computer, thus I have been unable to work, resulting in a loss of income. Additionally, I had to pay to rent a computer and have now bought a new one (HP), adding to the increasing costs of Dell's failure. Dell is a deceptive and untrustworthy corporation, even their own rep acknowledges their products are unreliable and "prone to failure". Do not become a victim of their scam.