Wow where to start?.? I have been in Electronics for over 50 even have an Avionics Engineering degree, owned my owe IT company and have seen good companies go so bad it hurts. I have been a Dell customer since Micron stopped building PC's for a long time now. I have been a preferred customer as well where I usually talked to someone here in the US either TX or TN. But dealing with Dell now just plain sux and that's the nice way of putting it. The XPS Fifteen (the numbers on me keyboard don't work due to it heating up so badly and no I do NOT over clock it. Originally, it was just the one and two keys not working, called they were going to send me a keyboard and a tech to replace it. Never showed. So next the said they were going to send me a replacement I agreed and that never happened. Now it's all be approved but still nothing. Maybe it's because they are built in China now but their service is nonexistent. 39 days and counting no resolve at this point.