Ordered a Inspiron Desktop 3891 computer, which was advertised as next day delivery. After payment was processed, identity verified, while on the phone with representative my order was never released for shipment. Called Monday 3/25 and realized the error on their part and released my order but now they're making me wait until 3/28. I asked them 7 times "why wasn't my order released on the 3/23 and they don't give me an answer. Asked to speak to a supervisor and the first time left my phone number with the rep and never called. Called again 2 hours later and the new rep refuses to connect me to a supervisor. Again, after repeating my question 7 times, she finally put me on hold to speak to a supervisor. This of course, doesn't mean I'll speak to one. First time ordering Dell on line and will NEVER order again. Horrible customer service. They refuse to own up to their mistakes. Bottom line, If I had not called on Monday 3/25 I would have never found out my order was on hold.