I purchased a laptop from Best Buy. I had the laptop less than a yr. When I go to use the laptop and it won't load. I called Dell... after transferring me about 3x, finally someone willing to help. We tried all troubleshooting methods but nothing worked. At this time I was asked to send laptop in for repair of software. I was asked if the laptop was dropped or broken. I responded No! So I proceeded to FedEx and sent the laptop back. After, a month or so and not hearing from them I called in to check the status of my laptop. At this time after being transferred 4x I get a rep explaining my laptop was lost. I provided FedEx information and who signed for my laptop. I had to make this call several times repeating myself several over the course of 7 months. At that point I was sent a replacement by the 8 month of this on going issue. Now, after having the Replacement for less than 3 months barely using it because I opted to by another laptop while mine was lost. The laptop doesn't open the screen frame is popping from the backing making it unable to open. Once more I've been transferred about 10x and no real resolution. Besides being told I will need to pay for repairs because it's out of warranty now. I will never buy another Dell. Customer Service is the worst and no real solution without constant calling and several transfers.