My 11-months DELL Inspiron 15 5000 dies due to a motherboard problem. Support even tells me that my laptop wasn't new anymore whereas my previous laptop lasted exactly 10 years! DELL support arranges a pick-up with UPS; The pick-up should happen the next day but, instead, it took 1 week for UPS to come and pick it up. I had to wait all those days at home. In the meanwhile, I call DELL to ask what is happening. One supporter tells me that UPS has already left a notification at my mailbox because I was not there; Both lies, since there was no notification at my mailbox and UPS admitted that they never came. After 1 week, UPS gets my laptop without any safety package as DELL told me. It takes 2 more weeks for DELL to fix and send my laptop back. Total: 3 weeks waiting. Story continues... After 5 days, laptop doesn't turn on again. Motherboard is burnt for 2nd time! I call DELL support to claim a refund. They wont give it to me. Instead, a technician would come to my home this time. The technician didn't come next day as DELL promised. He comes 2 days later. DELL support lies that this was a misunderstanding about when technician would come. Technician substitutes the burnt motherboard with a new one. Laptop works again. Story continues... Motherboard is burnt for third time!!! I call support and tell them there is no way I will accept a fix again, οnly refund! Support tells me that they will send me a new laptop instead. I accept it. Support claims that the official approval for swap would take maximum 3 days. I get no call and 4 days later I call them again. DELL tells me this time that there are only 2 days passed (lie) and that those things usually take 2-3 weeks!!!!!! I am getting super angry. Technical supporter wants to get rid of me and connects me to the Customer Care without my consent. Customer Care tells me that this is not the right place and connects me back to the Technical Support, to a new person this time. This one has no idea what is going on; She asks me why my laptop keeps damaging (!) and that there is no new laptop arranged for you! Then, she connects me -- again -- to another technical supporter. This one tells me that the manager needs approximately 1 week to approve and that in total, it needs 3-4 weeks until I get a new laptop (if it is officially approved)!!! Every supporter just adds one more week... I am still waiting for the approval and the new laptop. I'm frustrated and upset with all this bureaucracy, with supporters giving you different or false information. I really wonder, you have no right as a customer? All this should be illegal. By far the worst experience ever! It's the last time I buy anything from this unprofessional and unresponsible company called DELL!!!