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Will
I would avoid trusting the website or sales. The site offers multiple deals and pc builds that claim ready to ship but be warned that you will easily be waiting over a month and a half for the order you place on any gaming desktops. On march 2nd I had originally ordered my Alienware Aurora R12 11th gen i9, 32gb ram, 1tb M.2 and NVIDIA GeForce RTX 3060 12GB. The original ship date was set for march 8th to arrive the 10th. When the item didn't arrive I called customer support only to find out that there is a delay and had to wait for an update. A few days later the update came in stating that due to a shortage of GPUs it will now ship on the 1st with next day delivery. this was not the case. the 4th of april and I get an email stating that it has now been pushed out to the 19th of april due to a PSU shortage. I've been in contact with Travis Storck - Executive Escalations Management and have been told again that it is back to being a GPU shortage again. But he has assured me that he is owning this ticket and will continue to monitor the progress for me...The fact that I can purchase multiple GPUs and PSUs online and get them to me in 3 days tells me that they just don't care. Oh and they love to lie and say that they have escalated your ticket to the top of the build list.... Why offer a product that you can not fulfill???
2 years ago
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