Dell is super consistent in giving polite and respectful unhelpful service. The communication is the worse I have seen in any business. Calling them for any issue will take an hour or more per call as you are transferred to people who can't help you over and over. This is not a one time issue. I have never made an easy purchase from Dell. Last year it was a returned computer. The ONLY reason I came back is because the first Alienware I bought was an amazing computer that lasted about 9 years. The first system I bought to replace it was terrible and the communication there was ridiculous. Now we are having order delivery issues with the current Alienware I purchased and I am back to terrible communication...to the point of such frustration it is impacting my conversations with representatives that are not at fault. Dell, do better. Multi-billion dollar company and you can't get an email out to alert customers of delays or properly train your representatives to correctly direct customers. Really???