I bought a card that Dell support told me was compatible and of course it was not and delivered months late./ Now t hey will not refund my purchase. " We’re always there for you!' to take your money! Dear Francisco, Thank you for contacting Dell Online Customer Care. I understand from your email that you would like to return your Dell Order number – 361239161 as Thunderbolt 4 card is not working on it. We sincerely apologies for the inconvenience caused to you. Unfortunately, we do not have the technical expertise to assist you with this concern. Please contact our Technical Support Department at 1-800-624-9896 at your earliest convenience. They will be happy to assist you as per the terms of your warranty. To review your warranty status and available self-help resources visit us here: https://www.dell.com/support/home/us/en/04/?app=products&~ck=mn For available Technical Support options, please visit the following address: https://www.dell.com/support/incidents-online/us/en/19/contactus/dynamic At Dell, we take pride in our service so please let us know if you have any other questions. Simply reply to this email with your preferred contact number and best time to call and we will be glad to assist you. Thank you for choosing Dell. We appreciate your business. Priya Karri Dell | Customer Care