Last Order with Dell has now been cancelled. New laptop (late, late, late, cancelled, ordered from refurbished Dell site) - supposed to have MS Office - nope... after too many contacts - was not charged - ok.. ordered as I need it and said would get e-mail with download link and code in 4-8 hours. Well - NOPE... they are actually MAILING me instructions on how to DOWNLOAD SOFTWARE! - yep, read that again, sending via USPS or FED EX (can't tell me which) a paper letter telling me how to download software - I could have stopped by Best Buy on my way home and bought a darn CD if that is what I wanted to do - I'm sure I'll hear a bunch of I'm sorry... don't care - this has now degraded to just silly!