I've been buying Dells for 30 years. I have a staff of 14. That's a lot of Dells. I paid for the 24 hour turnaround on site service, as it's critical to have my equipment working properly. Well, I was getting power error messages so I called a month or two ago (less than 1 year old computer) and they said it was just that the computer had to be on a minute or two for it to function fully. Last Wednesday, May 25, 2022, the computer stopped working completely. Can't get power on at all. So Thursday we placed a service ticket. We thought we'd have 24 hour on site service. That is what we PAID FOR. They informed us that they could not work on it until Tuesday. Devastating to not have a working laptop computer as I was going to work while traveling. I had to cancel my plans and stay in Denver. I have deadlines and honor them even when inconvenient! We called on Tuesday as they didn't contact us. They promised someone would be here Wednesday, which is today. It's now 5 and we got nothing. At 4:30 we called and they said they would be here FRIDAY. It's already been a week. I'm scratching my head thinking why did I pay for 24 hour on sight service? How could they CHARGE me for that if they won't honor it. In our call at 4:30 (and the reason that finally prompted a review) is that the Dell service rep got nasty ugly with us for asking for it to be done quicker. Wow, 30 years of purchase down the drain. I used to love Dell. I'm trying not to use the word hate, but I'm getting there. How we've been treated and the level of customer service is beyond bad. On Dell's website they claim that their average review is four stars. I goggled Dell reviews and see an incredible amount or reviews on several independent sites that shows Dell getting an average of barely over 1 star, the absolute lowest rating they can get. This review is in line with the truth. Dell at one time was a stellar company and I loved them. They now prioritizes income statement profits over their customers. This is it for me. I'm so ticked off I don't think Dell could do anything at this point to undo the damage they've inflicted. I still don't have a working computer and all I get is a runaround and cranky customer service that doesn't get the job done. They don't even show up. Promised twice and no one even bothered to let us know they weren't gonna come. Shame on Dell. I hope they lose their market share. It would be nice to see lousy customer service rewarded with it's just deserts. see also: Google results Read 871 Genuine Customer Reviews | www.dell.comhttps://www.reviews.io › company-reviews › store › dell Dell has collected 871 reviews with an average score of 1.18. Rating: 1.2 · ‎871 reviews AND Google Results Read Customer Service Reviews of www.dell.com - Trustpilothttps://www.trustpilot.com › review › www.dell.com Reviews 2,214 ; Excellent. 7% ; Great. 3% ; Average. 3% ; Poor. 4% ; Bad. 83% ... Rating: 1.3 · ‎2,214 reviews Beware of this company.