I have had an ongoing issue with my computers. I paid 3700 originally in Nov 2021 for an Alienware laptop. Since then, I have had: 4 technicians within the first 10-11 months for that laptop. They replaced the Motherboard, fans, speakers, everything within it. It ended up dying again and needing to be swapped anyway. with the replacement "brand new computer" they sent me: I had to fight to get ANY kind of warranty on it even though they used a month or two of my warranty building this computer. within the first 6 month warranty they gave me, I have had 1 tech out and many other calls in about issues that are not resolved but are not computer breaking so i have just been dealing with them. the second tech was scheduled for 6/21 after being pushed back a week. he changed out the motherboard and the computer has not been overheating since. Today 6/27, the computer power button started to blink red and blue which is exactly what it did the last time right before it stopped working all together. Someone from dell called me and "all they could offer" was to mail in the computer to have it tested in a "controlled environment" and then ship it back to me in perfect working order. the agent told me they could not even think about offering a refund to me because it is over 30 days in. this does not make sense because one of the other agents put in a request for a refund -so what were we applying for? The agent just kept repeating himself so although i did not accept his response i told him i understood and would think about it. at this point i am convinced that the computer will again die unexpectedly like all the times before and that i will not be able to do the things I need to do on it on a daily basis. so i am asking for a refund so that Dell and I can part ways and I can get something more reliable. I thought the spending the extra money would make it more reliable and mean I would have a good experience but I have had anything but.