Around September 15, 2021 I bought a Dell Inspiron 7506 2in1 laptop online directly from Dell. I received it around Sept 21 2021. The very next day the copper tabs on the Dell active pen that came with it popped off. I contacted Customer care in India and they asked me to send it back and they will send a new replacement in a week's time. I did that. I got my pen around the end of May 2022, it was not even the same pen that originally came with the laptop. The customer care told me that they have stopped manufacturing that pen as it was old!!?? How's that for a week? Then around June 15, 2022 the motherboard of this brand new laptop that was used seven times only since being bought conked out!! Contacted Customer care being under warranty a tech was sent onsite to my home he brought another motherboard. Installed it and went away saying all is well. But all was not well, I started getting blue screens with various error messages. Contacted customer care again in india. They did some trouble shooting over the phone I was up till 3am in the morning with them and after couple of days they said that contact the software department we have corrected the hardware issues, it's software issue; but same errors were still there. The software people said that they were a third party and will require a payment of CDN$120 plus tax!! But this is not a software issue!! I told them it doesn't seem so. But they wouldn't listen. I got my Windows reinstalled still the same errors. The error messages that I am getting are pfn_list_corrupt; irql_not_or_less_or_equal; page_fault_in_nonpaged_area; system_service_exception; memory_management; system_thread_exception_not_handled. I told the customer care that these do not seem like software errors these are hardware/motherboard errors for I am now certain that the motherboard they sent as replacement for me was not new but refurbished, and may have had some ram issues. The tech who came to instal the motherboard at my place did not know what may have been wrong with that replacement motherboard. Since june 21, 2022 todate July 1, 2022 the customer care whenever I contact them they say that there is nothing wrong with the hardware or motherboard, it's a software issue. I asked them that I need to talk with some senior person in Dell USA or Canada, they said a manager will call in 48 business hours. I wonder how many hours are gone now since June 26, 2022. Please, please tell me what these errors apply to then? Are they not hardware related? I told them that as the system is under warranty so I want them to either send me a brand new error free same laptop or refund my money as this laptop cost me over CDN$1700. They said not happening even though this is Dell Manufacturing flaw. So I ask those in the management in USA and Canada why is that? Who do I turn to for redressal of my grievance? Whatever number I try to contact Dell on it connects to india customer care. I even changed the system from Windows 10 to Windows 11 and it still is giving same errors infact now the system even hangs up. It does not even accept my pin at times to logon. Videos stop in the middle. Will someone please look into this for me before the manufacturer warranty runs out in september 2022. I am so sorry that I opted for Dell. Where do I go to air my grievance?