My first call to Technical Support was disconnected. The Technician did not call me back in spite of the fact that he had asked for my phone number. When I called back, I had to wait for an hour and a half with no call back option. My time is extremely valuable. This is completely unacceptable. The Technicians had heavy accents that I could not understand and they didn't understand my questions. So I had to repeat myself many times and they had to do the same. Still, some of my questions were not answered. It was a very time consuming process and has been a very frustrating experience. And I paid for the service. How is this good business?