Will NEVER AGAIN buy a Dell product even though I've had many over the years. My new Dell 7506 2n1 laptop was received in Aug 2021. I started having problems in April 2022. A brief summary of the tech support history is as follows: - Sent my computer back to Dell in April (even though I had purchased onsite service). They replaced the hard drive. - Problems continued. Sent my computer back to Dell. They replaced the motherboard and the fan. - Problems continued. Requested onsite service. Dell sent the parts to a local company who came out and replaced the motherboard and fan. (Yes, the same motherboard and fan they had just replaced about two weeks earlier.) - Problems continued. They asked me to send it back to Dell. I said that I wanted onsite service since that is what I had purchased. I was told that I would have to wait a month for onsite service. - They said my warranty expires Aug 20 and I will have to pay for service after that date. - They said they would send me a refurbished computer. However, they have not adequately addressed (or even discussed) my concerns about this plan. Haven't even told me exactly what they intended to send. And I feel I'm being pressured to accept this regardless of my concerns. I contacted both Sales and Customer Care about my complaints. Was told they don't accept complaints about tech support, and I would need to call tech support directly. I also asked about a disability accommodation request (hearing impaired) and was told they didn't do that, and I would have to contact tech support directly WORST SUPPORT EVER. NOTE: In the questions below, it asks how I've communicated with the company and allows me to choose one option. I have communicated with them via live chat, email, and telephone. I tried to work with them.