I've had Dell laptops before, mainly because its pushed through the company I work for as the main provider. They have never been great, but the latest one (a Dell XPS 17) is appalling. Battery rundown in reviews is quoted at anything from 7 to 12 hours, but in practice I am getting 3 hours with light use. Support is appalling, bordering on insulting, and one support agent telling me I should only expect 1.5 to 4 hours from a laptop battery! The strange thing is that the laptop gets some cracking reviews, which makes me wonder if these reviews are being bought, because if you look into the comments section you see a lot of users experiencing the same issues I am. I had to ask the question about 4 times before I got them to answer that I was entitled to return for refund, but they seem more keen on offering a refund than fixing the problem that they have wasted a month of my time on with pointless checks and bios updates that were never going to make any difference.