I have had this laptop for a year and a 1/2. For a year and a 1/2 it has been basically a piece of junk that doesn't work. It has crashed in the middle of simple videos and last time in the middle of a meeting with my client. I have made probably 50 phone calls, had people out to my house, have been made promises that have not been kept, and I still cannot use my computer because it blue screens of death every time it's turned on now. I bought the ProSupport with my Vostro. I am not exactly getting ProSupport. Promises to call me back are not kept, and the promise to look into an exchange has never been followed through. WTF has happened to Dell?? Such incompetence. Such uncaring attitude toward the consumer.