Never ended up ordering the item through Dell, found it for a comparable price elsewhere. I work for a local level government agency, so we're tax exempt. The checkout page said to call a 1-866 number to proceed with tax exemption. I call it, and get an automated answering service that doesn't give me an option to select tax exempt. I finally get through to a person, who I can barely hear, and they proceed to hang up on me (I'm assuming they couldn't hear me either.) Called again, had the same issues with the automated answering options, but eventually got through to a person. I explained what I needed, and they said they would transfer me to sales, and gave me a number to call "incase we get disconnected." Apparently this happens frequently. I talk to the next person, who hands me off to another person, who says "based on your location, Sally so-and-so is your sales person, let me connect you to her." I get an automated response that says "The person at this extension has not set-up their voicemail. Good bye." So.... I start again, with the last number they gave me, which still went to the unhelpful automated answering system. Eventually got to another representative, who sent me to another person, and another, was given another 1-866 number, and was again disconnected. Decided that the 45 minutes I wasted was enough, and purchased the item though a different website that made it really easy to do what I needed to purchase this item. Guess Dell didn't want our money bad enough to make their website line up with reality.