For two days, I have tried to purchase an Alienware laptop, and a Netgear router for my daughter as a reward she earned. I have not been lied to misled and disrespected as much as I was by Dowell in the past 12 hours of dealing with them. They charged my Visa debit card for $2756.04, and then they charged my MasterCard for $2756.04. They deny that they charged my debit card even though I bank official phone them provided them with the transaction number provided them with a picture of the fee. But because she wanted an Alienware I persisted and did order one with the full knowledge that it had to be here before the 21st, I was promised confirmed that it would be. A few hours later I got a sheep’s phone call from one of the attendance telling me he had sent me the confirmation. I asked if it was the same confirmation that he had given me for hours earlier, and all I got was a bunch of mumbling . When I checked the latest confirmation, they had switched the delivery date from the 21st to the 24th and try to sneak it by me. I cannot believe that dell and Alienware has deteriorated to such deplorable treatment of customers and they need to steal their money so anyone reading this please take heed . This is not the company that Michael Dell built it on.