I have bought computers from Dell for many years and while normally their computers are very reliable and their customer service is very good sadly that hasn't been the case on this last computer (laptop) I bought. I bought the computer in July for an August birthday present for my wife. When we finally opened it in August the display didn't work. I called their service that night and they troubleshot the problem and identified a cable needed to be re-installed. However, I didn't want to a repaired computer after all it was a brand new computer. Dell would not do a replacement because it was past 30 days since purchase. We had to settle for a repair, which Dell did. However a few days later my wife noticed that the USB port on the left side of the computer wasn't working. After hours of troubleshooting, they determined it was a motherboard, so once again our brand-new computer was being ripped apart to install a motherboard. After waiting weeks for the board, the tech came out and replaced the board only to leave the computer completely non-functioning because the motherboard they sent was defective and instead of installing the original motherboard that was at least allowing the computer to work the tech left the non working one in and now the computer doesn't work at all and now they are telling us they can't get the part.