Dell has a custom-make XPS desktop page on their website. Just a week ago, they were offering an option of an AMD card, which now isn't there and also a Blu-Ray drive option instead of the dvd drive. I asked through the question portal why the AMD graphics card wasn't available for the XPS. I was told that they don't have an AMD option and don't know if they will. I called to see about getting the blu-ray optical drive, and I was told there was no Blu-Ray drive as an option. I asked if I could by a separate Blu-Ray drive and install that in place of the dvd drive and was told that was OK. I'm waiting for my computer, for about a week, so I asked what the dimensions of the dvd drive is, so I can replace it with a compatible Blu-Ray drive of the same size and connections. My salesperson was conveniently out of the office, and left 2 emails to try instead, I ended up with 4 more email addresses, of people that either blew me off by giving me yet 'more' emails to try. One of the people asked me if I could wait until 'tomorrow' for him to answer his questions. I wrote back 'OK' and sent it, but then I realized he had near the bottom of his email that he 'would be out the next two days'. Obviously you're not going to be able to respond my email "tomorrow" if you're going to be out the next two days. My 'salesperson' was back today, and he said If I had any questions to let him know. I asked him to answer the questions I had asked, which at this point also had a question about if replacing the dvd drive with the blu-ray drive would void the warranty. His next email said he would check with someone about the dimension of the dvd drive, but that I would have to call tech support about the warranty. I called tech support, and they told me only customer service could tell me about the warranty, and they're only open Mon.-Fri. If I get answers to any questions and if I receive my computer, I will post an update as to what went right (if anything) or anything that went wrong. All the people I spoke to were outsourced to India or Pakistan, which means they will probably not be liable for any of the issues I'm experiencing. The questions below don't allow the answers I need to relay. I communicated with the company by Telephone *and* Email, and replies came anywhere from 30 minutes to 2 days.