my AIO was damaged on delivery and that was following a messed up delivery by UPS. When I brought the damage to the attention of Dell, they offered me a replacement unit. Great, I thought, Well done. But when it came to it, they told me they didn't have that model in stock so could only refund the price. No offer of an equivalent, no offer of a slightly higher spec machine as a gesture of goodwill - nothing. I would have expected some sort of customer-focussed reaction but instead I am treated as if I didn't matter and my business was worthless to them. I will never deal with Dell again.