Buyer Beware! Negative (Less than Zero) Rating due to Poor Order Logistics and Worst Customer Service Ever Experienced. Ordered two APC UPS Systems from Dell on 03/05/2023. Ten days later FedEx Tracking reflected UPS Systems had not left origin facility while Dell's system reflected they had shipped. After repeated attempts to speak with someone at Dell unsuccessfully, I was finally able to talk to a Dell Small Business Representative. Upon reviewing my order, the Dell Representative could not provide any specifics about the order status, whether products had shipped or an ETA of shipment arriving. At this point I canceled the order at which time the Dell Representative assured me that the order had been cancelled and that I would see a credit to the credit card used at time of purchase within 5 to 7 days. After 10 days and repeated failed attempts to receive a response from the Dell Representative and anyone else at Dell Customer Service there was no credit to my account. Dell's Customer Service for all practical purposes appears not to exist as their telephone call routing process is designed to avoid the customer not correct problems. As a customer I was left with no choice but to file a Compliant with my State Attorney General's Office. After six weeks Dell finally acknowledged the complaint. The supposed special Customer Service Representative who was assigned to the case was lacking any real interpersonal or business skills and was very poor at providing any timely and effective information, but was very astute at wanting to close the case. Dell finally did issue a Credit Memo; however, as of today, 06/27/2023 I have yet to receive a credit to my account. At this point I have disputed the charge with my Credit Card Issuing Bank. Fortunate for me the Issuing Bank provides good Customer Service and will correct the issue with my account. After nearly 4 months Dell has still not corrected their mistakes. Dell can now deal with the State Attorney General’s Office and my Credit Issuing Bank and I can purchase my two APC UPS systems elsewhere from a vendor that can actually deliver. In a free enterprise market competition is healthy and consumers have a choice. In the future I will be choosing a company other than Dell for my technology purchases. If you choose to do business with Dell, be sure to use a form of payment that can be disputed and file a complaint with your State Attorney General's office. Consumers do have protection and tools at their disposal when being treated unethically or illegally but must take the due diligence to resolve.